Privacy Policy
Introduction
Passionate Care Assisted Services ("we", "our", "us") is committed to protecting the privacy of our clients, participants, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information:
- Name, date of birth, and contact details
- NDIS participant number and plan details
- Health and disability-related information
- Emergency contact details
- Feedback, enquiries, and communication records
- Website usage data and cookies
How We Use Your Information
We use your personal information for the following purposes:
- Delivering NDIS support services to you
- Managing your NDIS plan and funding
- Communicating with you about your services
- Complying with NDIS Quality and Safeguards requirements
- Improving our services and operations
- Responding to your enquiries and feedback
Disclosure of Information
We will not disclose your personal information to third parties unless required or authorised by law, or with your consent. We may share information with the NDIA, other service providers involved in your care (with your consent), and government bodies as required by law.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use secure systems and processes to store and manage personal information.
Your Rights
You have the right to access, correct, and request deletion of your personal information. You may also make a complaint if you believe we have breached the Australian Privacy Principles. To exercise your rights, please contact us at info@passionatecare.com.au.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@passionatecare.com.au
Phone: 1300 274 627